At FRAGRANCERY we are committed to providing a smooth and reliable shipping experience for our customers. Please read our Shipping Policy to understand how we handle the delivery of your fragrances.
**Order Processing**
1. **Processing Time**: Orders are typically processed and prepared for shipment within 1-2 business days after your purchase. However, processing times may vary during peak seasons.
2. **Order Confirmation**: Once your order is confirmed, you will receive an email with the order details, including a tracking number.
**Shipping Methods**
3. **Shipping Options**: We offer various shipping methods, including standard and expedited options. You can choose the one that suits your needs during the checkout process.
4. **Domestic and International**: We offer shipping to both domestic and international destinations, subject to local regulations and customs.
**Shipping Charges**
5. **Shipping Costs**: Shipping charges are calculated based on the shipping method, destination, and the weight of the items in your order. You can review shipping costs during the checkout process.
6. **Free Shipping**: We may offer free shipping for orders that meet specific criteria. Check our website for current promotions and eligibility.
**Delivery Time**
7. **Delivery Estimates**: The estimated delivery time for your order will depend on the shipping method selected and the destination. Please refer to the shipping options during checkout for specific estimates.
8. **Delays**: While we strive to deliver your orders on time, delays may occur due to unforeseen circumstances, such as extreme weather conditions or customs inspections for international shipments.
**Tracking Your Order**
9. **Tracking Information**: We provide tracking information for all shipped orders. You can use the provided tracking number to monitor the status and location of your package.
**Address Accuracy**
10. **Address Verification**: Please ensure that your shipping address is accurate and complete. We are not responsible for delays or misdeliveries caused by incorrect or incomplete addresses.
**Damaged or Lost Shipments**
11. **Damaged Items**: If your order arrives damaged, please contact us within 7 days of receipt. We will arrange for a replacement or refund.
12. **Lost Items**: If your order is lost in transit, please contact us, and we will work with the shipping carrier to locate the package or provide a resolution.
**Contact Us**
If you have any questions or concerns regarding our Shipping Policy, please don't hesitate to contact our customer support team.
Thank you for choosing FRAGRANCERY. We aim to make your fragrance shopping experience exceptional from start to finish.
1. Returns: If you are not completely satisfied with your fragrance purchase, you may return it within 30 days of delivery for a full refund. The item must be in its original condition, unopened, and in its original packaging.
2. Refund Process: To initiate a return and refund, please contact our customer support team via email or phone to obtain a Return Authorization. Once your return is received and inspected, we will issue a refund to the original payment method within 5-7 business days.
3. Return Shipping: You are responsible for return shipping costs, unless the return is due to our error.
4. Damaged or Defective Items: If your item arrives damaged or is defective, please contact us within 7 days of delivery, and we will arrange for a replacement or refund.
5. Exchanges: Unfortunately, we do not offer exchanges at this time. You can return the item for a refund and place a new order for the desired product.
6. Gift Returns: If you received a fragrance as a gift, you may return it for store credit or an exchange.
Please feel free to reach out to our customer support for any questions or assistance with the return process. Your satisfaction is our priority.